Warranty

1. Refurbished Mobiles Warranty

Upgrade offers a 12-month warranty program with the purchase of a refurbished phone to ensure a safe and smooth experience for its customers while using their devices. 

A. Replacement

• The customer has the right to replace the mobile device (free of charge) or return it for a refund as listed on the purchase invoice, without any defect or need to provide a reason, and without incurring any expenses, within 14 days from the purchase date, provided that the device is in its original condition, including packaging.

• In the event of a defect in the device that affects its performance (excluding software issues related to the operating system or installed applications) or if the device does not meet the specifications provided by Upgrade, the customer has the right to exchange the device for another refurbished device with all its components (free of charge) within 30 days from the purchase date. 

B. Maintenance

• If a spare part is replaced during the warranty period, the warranty period for the replaced part is 3 months from the date of repair completion.

• Suppose the customer's misuse of the device is confirmed during the warranty period. In that case, the damaged part will be replaced at the customer’s expense, and the remaining warranty period for the device will remain in effect. The warranty period for the replaced part is 6 months from the date of repair completion.

• The customer must retain the original tax invoice and warranty certificate throughout the warranty period.

C. Exclusions

The warranty does not cover the following cases:

• Water Damage: Subjecting the device to any form of misuse, such as moisture, excessive humidity, or liquids, even if the manufacturers advertise water resistance as a primary feature.

• Temperature and Electrical Exposure: Exposing the device to excessive temperatures or high electrical currents.

• Unauthorised Repairs and Modifications: Attempting to open, repair, or modify the operating system outside Upgrade’s authorised service centres.

• Tampering with Identification: Removing or changing the device’s serial number or its accessories.

• Use of Unapproved Accessories: Using accessories or attachments that are not approved by Upgrade.

• Unsafe Applications: Installing or using unsafe or unauthorised applications.

• Normal Wear and Tear: Regular wear and tear of the phone and battery are not covered under the warranty.

• Screen Breakage or Cracking: Damage to the screen, such as breakage, deep scratches, shocks, or frame bending, is not covered.

• Virus Removal: We don't cover the removal of viruses or malware from the phone.

2. Refurbished Laptops Warranty

Rebuy offers a 3-month warranty for Upgrade customers to ensure a safe and seamless experience with your refurbished devices.

A. Maintenance

• Repair of internal defects caused by component failure or manufacturing defects.
  
  
• Replacement of damaged parts with identical ones when available.
  
  

B. Exclusions

The warranty does not cover the following cases:

• Any misuse by the customer, such as breakage, damage caused by drops, exposure to liquids, or improper handling.
  
  
• Internal tampering with the device or attempting repairs outside authorised Upgrade or Rebuy service centres.
  
  
• Any damage resulting from power outages or sudden voltage fluctuations.

3. Refurbished Gaming Consoles Warranty

Egygamer offers a 6-month warranty program with the purchase of a refurbished gaming console from Upgrade, ensuring a safe and smooth experience for its customers while they use their devices. 

A. Maintenance

• The warranty covers the repair of the device only in the event of a manufacturing defect in the motherboard (main board), after inspection by the authorised service team.
  
  

B. Exclusions

The warranty does not cover the following cases:

• Any misuse by the customer, such as breakage, damage caused by drops, exposure to liquids, or internal tampering.
  
  
• Electrical issues or damage caused by power surges or fluctuations.
  
  
• Repair attempts or device opening outside Egygamer authorised service centres.